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Basic Support (Charge-free):Content-rich Basic Support

Every CSO product includes basic support and permission to access online resources. Basic support doesn’t regulate the number of inquiries. We have one customer contact that receives support forms, available 24/7, weekdays, and provide you with an answer to a question within three business days. In addition, you’re always welcome to access our online resources, such as user manuals.

Standard Support (Paid):Reliable standard support

Standard support doesn’t regulate the number of inquiries. We have two customer contacts that receive support forms, available 24/7, weekdays, and provide you with an answer to a question within a business day. Along with Basic support, you’re always welcome to access our online resources, such as user manuals.

*Those who contracted with Standard support can’t contract Basic support at the same time.

Premium Support (Paid):Quick problem resolution by the expert

Premium support doesn’t regulate the number of inquiries. We have five customer contacts that receive support forms, available 24/7, weekdays, and provide you with an answer to a question within a business day. In addition, a CSO expert will provide you with solutions to your problems.Along with Basic support; you’re always welcome to access our online resources, such as user manuals.

*Those who contracted with Premium support can’t contract Basic support at the same time.

Function Basic Standard Peminum
Price Charge-free $150/month/one license $450/month/one license
Initial response time of Support Three business days Eight hours
(From 10AM to 6PM weekdays)
One regular day (Inquiries other than the above time)
Four hours
(From 10AM to 6PM weekdays)
One regular day (Inquiries other than the above time)
Access to online resources
Client contact One Two Five
Inquiry method Support form Support form Support form and phone-calls
Inquiry hours 24/7 weekdays 24/7 weekdays 24/7 weekdays
Inquiries by phone are only available from 10Am to 6PM weekdays.
Dedicated staff member(s) None None

*Tax is excluded

For more details about Cloud Report

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